Privacy Policy

1. Introduction

Frostguard Heating Services ("we", "us", "our") operates the website ivorypeak.sbs and provides heating oil delivery and related services across West Yorkshire. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

We are committed to protecting your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect information in several ways:

Information You Provide

When you contact us, request a quote, or place an order, you may provide your name, email address, telephone number, delivery address, and payment details. This information is necessary for us to provide our services.

Automatically Collected Information

When you browse our website, we may collect technical data including your IP address, browser type, device information, and pages visited. This helps us improve our website and understand how visitors use it.

Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through our consent banner or your browser settings.

3. How We Use Your Information

We use your information to:

• Provide heating oil delivery and related services
• Process orders and manage your account
• Respond to enquiries and provide customer support
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business
• Legal authorities when required by law
• Professional advisers such as accountants and lawyers

5. Data Security and Retention

We implement appropriate security measures to protect your information. We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Customer records are typically retained for seven years after the last transaction.

6. Your Rights

Under UK data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to certain processing

To exercise these rights, contact us using the details below.

7. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact Us

For questions about this policy or your personal data:

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.